Partner Portal
Support: (423) 591-5000

Welcome back

Quick actions

Your clients

#ClientPlanStatusPhones

Manage:

Client portal (give this to your client): their employees sign in at https://clientlogin.novaretelecom.com/?c=…
Each employee needs a portal password — set it with the Portal button next to their extension (Phones tab). They manage their own voicemail, forwarding, and DND there.

Account settings

Extensions (phones)

ExtNameCaller IDFeatures

Edit extension

Mailbox greeting (company/shared boxes)

Upload a recorded greeting for a shared mailbox (main line, after-hours box). Employees manage their own greetings in the client portal.

Firmware targets

Pin a firmware version for this client's phones — applied the next time each phone checks in. A bad pin can take phones offline; when unsure, leave Nóvare's defaults.
VendorModelVersionURL

Phone numbers (DIDs)

NumberRings toOn

Ring groups

#NameStrategyMembers

Auto-attendant / IVR

#NameGreetingMenu

Call queues

#NameStrategyMembers

Business hours / time conditions

NameHoursDaysIn-hrs →After →

Inbound routes (pattern-based)

Route ranges of numbers by pattern (checked in priority order, lower first). Individual numbers are simpler to route in the Numbers tab. Pattern syntax: X=any digit, N=2–9, Z=1–9, .=anything, e.g. _1423555XXXX.
PatternDescriptionRings toPrioOn

Outbound routes (dial patterns → your trunk)

Which trunk carries which dialed numbers (regex pattern, priority order). Trunk must be one of your trunks (My Trunks) — blank uses the system default. Strip removes leading digits, prepend adds them (e.g. force E.164).
NamePatternStripPrependTrunkPrioOn

Conference rooms

Dial-in meeting rooms. Callers dial *85 + the room number to join.
RoomNameGuest PINHost PINMax

Phones (provisioning)

MACVendor / ModelExt

🏨 Hotel / Hospitality

RoomTypeExtHousekeepingGuest

Wake-up calls

RoomWake timeStatus

Guest billing (folio)

RoomDescriptionAmount
Folio total: $0.00

Call recording

Records this client's calls automatically. Get the customer's recording-consent sign-off first (Study Guide §4.5).

Add-on services you sell this client

ServiceWhat it isMonthlyOn

Hold music

Upload this client's own on-hold music (mp3/ wav / m4a / ogg). Assign it to a call queue over in the Call Flow tab.
NamePreview

Self-insurance (toll-fraud)

Let this client self-insure against toll fraud: accept a risk amount, sign the waiver, and set a higher self-insured daily-call cap. Note: the deposit hold and live-call cap enforcement are switched on separately by Nováre.

Live right now

ExtRegistered fromDevicePresenceExpires

Call history

WhenFromToDirResultSecs

Voicemails

WhenMailboxFromSecsSmart summaryRead

Call recordings

Recordings of this client's calls (where recording was on). Listen or download — recording on/off itself is managed by Nováre for now.
WhenFromToSecsListen

Busy-hours heatmap (last 30 days)

Callback queue

Callers who pressed for a callback instead of holding.
WhenCallerQueueStatusAttempts

Assign a number from Nóvare's pool

Port a number to this client

Port status

WhenNumbersFrom carrierStatus

Text messages (SMS)

Texts on this client's SMS-capable numbers. Sending activates once Nóvare adds the SMS credentials.
WhenDirFromToMessageStatus

Missed-call auto text-reply

Team group text

Broadcast a text to the client's whole staff list at once (activates with the SMS credentials).
NameMobile

911 Service Addresses

Register the real street address emergency services should be sent to for each client site. Note: saving the address here does not yet file it with the carrier — Nováre completes carrier 911 registration.

LocationDispatchable addressCall#Notify

Academy Test

Academy Test

Multiple choice · 80% to pass · ONE attempt — your answers lock when you submit. Answer every question.

Partner Q&A

Answers to common setup, management, troubleshooting, and escalation questions.

Commissions

Tier ladder

TierActive MRR under managementCommission rate

Partner Resources

Quick reference for setting up and running customer accounts. Full detail is in the Training and Q&A tabs.

📕 The Partner System Manual

The complete 40-page, screenshot-by-screenshot guide to this entire portal — from your first client to reports, texting, the client portal, 911, and troubleshooting. For approved partners only.

⭐ Star / feature codes (tell your customers' staff)

*97Check your own voicemail
*98 + mailboxCheck another mailbox (PIN-protected)
*70Park a call
*71 + orbitRetrieve a parked call
*85 + room #Join a conference room (e.g. *85100)

🔀 Routing quick reference

DID can point to: Extension · Ring Group · IVR Menu · Call Queue · Voicemail · External number.

Ring group vs queue: a ring group rings a set of phones together (small teams / front desk); a queue holds callers in line for the next free agent (higher volume / support).

Ring-group strategies: Ring All · Sequential · Round Robin · Random · Least Recent. Queue strategies: Ring All · Round Robin · Longest Idle · Fewest Calls · Random.

Time conditions: days are 0=Sun … 6=Sat. Match = open route, No-Match = closed route.

🛟 What you handle vs. escalate to Nováre

You handle: extensions/users, all in-portal routing (DIDs, IVR, ring groups, queues, time conditions, forwarding), voicemail PIN resets, recordings, usage reports, plan/seat & tenant-status changes, phone/softphone provisioning.

Escalate to Nováre: number-porting problems & new-number carrier provisioning; E911 / emergency-dialing registration; SIP trunk / carrier config; billing beyond plan/seat; suspected fraud or security issues (report immediately); any customer-affecting outage you can't fix in minutes.

Rule of thumb: if a change might touch trunks, live numbers, or 911 and you're unsure — ask before you save.

📞 Support

Nováre Telecom · (423) 591-5000 · Chattanooga, TN. Report any suspected fraud or security issue to Nováre immediately.

📄 Documents

Partner agreement, brochures, and one-pagers appear here as they're published. Ask Nováre for the latest signed copies in the meantime.

Letter of Authorization (LOA)

You handle the LOA for number porting — it makes you the responsible party for the customer's numbers. Fill it out with your customer, generate the letter, and have their authorized rep sign it. Everything must match the customer's CURRENT carrier records exactly, or the port will reject.

Your LOAs

Account holderNumbersDate
AI

Let your AI Attendant build this client for you

Tell it what the client needs in plain English — how many phones, who answers the main number, which phones ring together, the hours. It drafts the whole PBX, tells you if anything is missing, and emails you the finished settings.

Build it with my AI Attendant → or fill in the form below yourself

Add a Client - Manually

Creates the client on a 14-day trial. If you set a starter extension, its SIP password is shown once on this screen.

Your SIP trunks (carriers)

Connect your own carrier — Skyetel, Twilio, Telnyx, VoIP.ms, Bandwidth, or any generic SIP provider. Your clients' outbound calls route over your trunk. Passwords are encrypted and never shown back.
NameClientProviderServerAuthCh.Status

Add a trunk

Phone & ATA setup

Pick the vendor and model when you add a device below, enter its MAC address, and it configures itself automatically the moment it's plugged in and reaches out for its settings — no manual typing needed for anything on the supported list. Don't see the client's phone below? Choose Other / Generic SIP when adding it — the system gives you the account details to enter by hand on the phone itself.
We're always adding new brands and models. If you need one that isn't listed yet, tell us which one and we'll get it added.

Your hardware

Desk phones and ATAs you supply to your clients. Every device belongs to a client + extension (like trunks) — it auto-provisions the moment it phones home.
TypeVendorModelMACLabelClientExtStatus

Add a device

Ask Nóvare for something

New phone numbers, enabling an international dialing region, a GeoIP/security change — anything Nóvare handles on your behalf. You'll see the status here.

Your requests

WhenTypeDetailsStatusNóvare's note

This month

Usage and charges per client for the current month — your wholesale cost basis. Set your own retail price on top of this.
ClientPlanMinutesOverageCharge
Total: $0.00

Feature packages & add-ons

Advanced packages are switched on per partner. Request one below and Nováre will review and enable it for your account.
PackageWhat it addsStatus

Request a different capability

Need something not listed? Describe it and we'll get back to you.

Your details (white-label)

Billing your clients: connect your own Stripe account to bill clients under your brand (you keep the margin; Nováre bills you wholesale).
Online billing isn't switched on yet — this will be available once Nováre enables it.

Two-factor sign-in (2FA)

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Scan/enter this in your authenticator app (Google Authenticator, 1Password, Authy…):
Secret:
Open in authenticator app

Change password